Complaints Policy

Online Complaint Form  complaints

The process of problem and solution in research and publication is valid for issues about the policies, procedures or actions of the Enviro Research Publishers Journals. All kinds of relevant complaints are welcome as they help us improve our journal and its content constructively. Kindly make sure that your complaint is accompanied with the journal title, volume number, issue number, paper ID, paper title and page number.

CRITERIA OF A COMPLAINT

We recognize an issue as a complaint if it fits the following criteria:

  • The issue indicates the complainer’s expression of dissatisfaction
  • The issue relates to any kind of failure of process like an impolite or delayed response or some kind of overlooked mistake
  • The issue is within the responsibility lines of the Enviro Research Publishers Journals

 

Enviro Research Publishers Journals holds awareness of the following complaints:

  • Authorship complaints
  • Plagiarism
  • Duplicate, multiple, concurrent publication
  • Simultaneous submission
  • Misappropriation of Research results
  • Allegations of research errors and fraud
  • Violations of Research standards
  • Undisclosed conflicts of interest
  • Reviewer bias or acts of harm out of competition by reviewers

 

HOW WE HANDLE COMPLAINTS

A complaint is investigated by the Journal, if the received complaint bears an issue of copyright or property rights, or contains material inaccuracies or otherwise unlawful materials.

The involved parties may be requested to substantiate their claims during the investigation.

A faithful decision will be made about the removal of the allegedly wrongful material.

In case of no removal of the material, the decision must represent the Journal’s belief that a complaint with no foundation may face a legal defense or exemption, like a fair use in copyright infringement or truthfulness of statement in the case of libel.

All the investigations and decisions are to be documented by the Journal.

We strive to make sure that the content of the Journal possesses exemplary quality and is entirely free from overlooked mistakes and errors.

However, we also recognize the fact that mistakes are bound to happen occasionally.

 If you have any complaint regarding our editorial or your subscription, kindly follow the links given below.

 

EDITORIAL COMPLAINTS POLICY

The Managing Editor and staff at Enviro Research Publishers Journals strive to set matters right as soon as possible, offering quick responses. The complaints are investigated without any victim-blaming, in the most appropriate ways to better the system and prevent the frequent mistakes.

GUIDING PRINCIPLES

Mistakes and complaints are bound to happen during such a hectic process of compiling complex material at once.  We recognize this fact and strive to address all complaints as quickly as possible.  We believe that the intensity of problem can be reduced by acknowledging them at the right time.  As a matter of fact, all the substantial errors and complaints are directly referred to senior managers.

MAKING A COMPLAINT

The procedure given below may be taken as a fair guideline by the complainer as well as those complained about.

All the complaints will be addressed quickly within three days via email.

We try to provide a definite response within two weeks. However, in case this becomes an uncertainty, we will provide an interim response within the same period of time. Such responses will be provided until the final resolution of the complaint.

In case the complainant still remains dissatisfied regarding the issue, the complaint will be referred to the Editor whose decision would be considered final.

CONTACTING US

We request you to register your complaints about the editorial content as soon as possible after the publication.

You can Skype us as well on Enviro Research Publishers Journals and may speak to the consulting editor of the concerning journal.

Enviro Research Publishers Journals makes use of double-blinded peer-reviewed articles. Our publication ethics is mainly based on the Code of Conduct and Best Practice Guidelines for Journal Editors provided by Committee on Publication Ethics (COPE) , an organization for academic journals. The Committee will look after the complaints regarding the disobedience of the COPE Code of Conduct for Journal Editors.

Feedback

We welcome your feedback about our policies and resources. Ask your question or provide feedback using the form at the end of this page, and it will be passed to the relevant editor .
The form at the end of this page is for general comments on editorial policies, author resources and peer review only. Please contact the editorial office of the journal in question directly for any of the following:

  • Inquiries about manuscript submission procedures
  • Questions about the status of a manuscript
  • Comments on specific journal articles

 

Feedback Form

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